Phone: (978) 689-0500
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Store Policies & FAQs




SKWOOSH RETURNS - Purchased from a vendor other than SKWOOSH.COM?

If you purchased your SKWOOSH™ from a retail store or online site other than skwoosh.com, we ask that you contact the original vendor to return your SKWOOSH for a refund. The original vendor will have all of your order and payment details in order to process a quick and efficient refund. If after contacting the original vendor you are not satisfied with their return procedure, please contact us info@skwoosh.com and we will assist in processing your return.

NO-HASSLE 30 DAY RETURN POLICY

If we don’t meet your expectations, you can return your Skwoosh™ for a full refund (less shipping costs) within 30 days of purchase. If you're not satisfied with your purchase, contact us via email to info@skwoosh.com for a Return Authorization Number and our return mailing address. Send it back via the most convenient method; however, we strongly advise you use Delivery Tracking in case the return gets lost. We do not provide pre-printed return labels.

There are no special catches or exceptions. All we ask is that you contact us first via info@skwoosh.com and let us know your thoughts. We want you to TRY SKWOOSH, so don’t just look at the compact, thin Skwoosh and say “this won’t work for me” or “I need a bulky thick and fluffy cushion”. Remember the gel does the work, so sit on it and let it adapt to you. Take your time. There’s no rush. We will accept returns up to 30 days after you receive your order.

  • To return - email info@skwoosh.com (include your reason) and you will receive a return authorization number RA# and mailing address. The RA# is necessary so we can track your return if a problem arises and to insure that you get the proper credit.

  • Once your return is received, your refund will be processed and a credit will be applied to your original method of payment. Please allow 10 - 15 business days for your credit to post.



SKWOOSH™ EXTENDED 3 YEAR WARRANTY

By registering your SKWOOSH™ cushion or seat online you activate a 3 Year Warranty that guarantees your SKWOOSH™ for materials and workmanship - PERIOD!!!  If in the next 3 years your SKWOOSH™ requires replacement or repair, you will only be responsible for the cost of shipping. Click REGISTER to complete the product registration process. If you choose not to register your SKWOOSH™ you are still covered by our standard 60 Day Limited Guarantee for materials and workmanship and our No-Hassle 30 Day Return Policy.



SKWOOSH™ 60 DAY LIMITED GUARANTEE

SKWOOSH™ products made in the USA so they are guaranteed for materials and workmanship - PERIOD!!!

If you choose not to register online for the SKWOOSH™ 3 YEAR WARRANTY you are still covered by our standard 60 DAY LIMITED GUARANTEE. We will replace any SKWOOSH™ product found to have any defect in material or workmanship within 60 days of purchase. Just follow this return procedure.
  • To return - email info@skwoosh.com (include your reason) and you will receive a return authorization number RA# and mailing address. The RA# is necessary so we can track your return if a problem arises and to insure that you get the proper credit.

  • Once your return is received, your refund will be processed and a credit will be applied to your original method of payment. Please allow 10 - 15 business days for your credit to post.




SKWOOSH™ EXCHANGES

If you want to exchange your SKWOOSH™ cushion or seat, please email us to obtain an RMA number prior to returning your item. Upon receipt of your item, we will email you a COUPON CODE for your use on www.skwoosh.com. The coupon code will deduct the cost of your original order and give you free shipping towards the purchase of a new item you would like in exchange. We do not pay for return shipping of your first item ordered.



SHIPPING INFORMATION

US Orders: Most orders are processed and shipped within 24-48 hours. We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. When you select Overnight or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame. Standard Ground shipping is typically 3 - 6 business days once your order is processed and released for shipment.

International Orders: We ship most orders within 1-2 business days and cannot guarantee delivery times. Once an order leaves our warehouse it is the responsibility of the USPS to get the package to your country's customs agency, who then gets it to your local carrier service. History has shown that some orders can take up to an additional week or so above USPS's estimate to arrive at the customer's doorstep and we have no control of the package once it leaves our warehouse. All international orders receive a USPS tracking number.

Shipping rates are based on destination, weight of your order and shipping method. The best way to determine the cost of shipping is to place the items you wish to purchase in your shopping cart and click on Estimate Shipping.

If you need your order by a specific date, it is generally best to call us at 978-689-0500 to confirm stock availability and the best method of shipment to get your order to you on schedule.

Orders lost due to incomplete address information provide by the customer are the responsibility of the customer and not eligible for a refund.




VOLUME DISCOUNTS

SKWOOSH™ offers volume discounts on all of our cushions. Please contact us for more details.



CUSTOM ORDERS

Whether it's a product modification or a prototype request, SKWOOSH™ is here for your ideas. Please contact us and provide us with a description of your request. The SKWOOSH team will evaluate your request and determine if it's feasible. Either way, we'll be in touch! We love to hear from our customer's – especially when it results in an improved product or a product that enhances our product line.



PROMOTIONAL CODES

SKWOOSH frequently offers incentive promotions to its customers via email, with the use of promotional codes. Promotions range from free shipping to buy one, get one free offers.

To use a promotional code, enter the code when checking out and your shopping basket will reflect the promotion
.



FREQUENTLY ASKED QUESTIONS:

How do you ship?
For U.S.A., we ship via USPS and UPS. For International shipments, we ship USPS only. You may select your shipping method during checkout.

When will my order ship?
Orders are processed within 1-2 business days of receipt and shipped within 1 – 3 business days. If you need your order by a specific date, it is generally best to call us (978-689-0500) to confirm availability of stock and the best method of shipment to get your order to you on schedule.

How long will it take for my order to arrive?
Shipping times depend on what state you are shipping to and what method you choose. Orders ship from various fulfillment centers throughout the USA, Monday through Friday.

Do you ship internationally?
Yes. We ship international orders via USPS and offer both Priority (6-10 business days) and Express (3-5 business days) options on our website www.skwoosh.com. An exact shipping rate (based on the the size of your order, the service level you choose and exact destination address) can be obtained during the checkout process, just prior to confirming your order. History has shown that some orders can take up to an addiitional week or so above USPS's estimate to arrive at the customer's doorstep (unusual, but it does happen). Once an order leaves our warehouse it is the responsibility of USPS to get the package to your local customs agency, who then gets it to your local carrier service.

Do you ship to PO Boxes and APO/APE addresses?
Yes, but you must select USPS as your shipping method.

Why are shipping costs so expensive?
Our shipping rates are designed to cover our costs, not to be a profit center. We use the weight of your order and the destination address to calculate the rate. We use actual USPS and UPS rates, adding a modest handling fee.

Do you accept purchase orders?
We consider purchase orders from organizations with prior approval. Please contact us at info@skwoosh.com or (978) 689-0500 if you would like to use a P.O.

Can I pay by C.O.D?
No. Payment is required in advance of all purchases. We accept Mastercard, Visa, Discover and American Express.

Is it safe to place my order online?
When you place an order or enter personal information anywhere on our website, you are on a secure server (most browsers have a lock symbol to indicate a secure server). All data is encrypted to protect it from unauthorized access.

Do I have to use your website to place an order?
We are more than happy to take your order over the telephone. Please call us at (978) 689-0500 Mon thru Friday between 8:00 and 3:00pm (EST). We accept all major credit cards. However, please keep in mind that ordering via our website is the most secure and quickest method to get your order fulfilled.

How do I know you received my order online?
Once your order is complete, you will see a final page with a confirmation number. An email will be sent to you with a confirmation number. If you do not see the final page with the confirmation number, your order was not completed. If you do not receive a confirmation e-mail it is possible that there was a typo in your email address or the confirmation email was blocked as potential SPAM. If you are unsure about your order, or noted an error in the confirmation, please feel free to give us a call at (978) 689-0500.

Why do you need my email address?
We use your email address to confirm your order and to contact you if there are any issues regarding your order. Also, we periodically send discount promotions to our existing customers via email. We do not sell any of our customers' information to other companies.

Do you offer Wholesale and Dealer prices?
Yes, please email us at info@skwoosh.com for dealer pricing.

Can I change an order after I have submitted it?
Possibly. Email info@skwoosh.com immediately and if your order has not shipped we should be able to make any changes to your order that are necessary.

What if an item I order is not in stock?
If an item becomes backordered, we will notify you via email and let you know when your order is expected to ship. We try to keep our website updated with current product status, but occasionally, simultaneous large orders catch us before we have time to update our website.

Can I return an item?
SKWOOSH™ offers no-hassle returns within 30 days from purchase - please refer to our No-Hassle Return Policy for more details.

Can I buy your products locally?
Yes, we have many dealers across the U.S.A. and internationally. Refer to our DEALER LOCATOR to locate a dealer near you.

Do you personalize items?
Yes. Some of our items can be silk-screened. Please email us at info@skwoosh.com for more details.